Legal
Privacy Policy
Last updated: April 2026
Vela Soft Flame ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Name, phone number, email and shipping address you provide at checkout.
- Order details and notes you share with us.
- Basic technical data such as device type and pages visited.
How we use your information
- To process and deliver your orders (cash on delivery in Egypt).
- To contact you on WhatsApp or phone to confirm your order and shipping.
- To improve our products, packaging and customer experience.
Sharing your information
We share your name, phone, address and order details only with the courier responsible for delivering your order. We never sell your personal data.
Data retention
Order records are kept for accounting and customer-service purposes. You may request deletion of your data at any time by emailing us.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting velasoftflame@gmail.com.
Contact
Questions about this policy? Email velasoftflame@gmail.com or call 012 02566667.